Frequently Asked Questions
How does Cup O’ Sugar work?
Cup O’ Sugar works to reduce food waste by connecting underutilized food or food surpluses with nearby neighbors and takes the “awkwardness” out of the equation if you find yourself in a pinch.
Join us on a mission to create a world with Less Waste; More Connection.
Where can I find my settings?
Navigate to the profile icon found at the bottom right of the Home Screen. In the upper right, you will see the gear icon. Click there and you will be able to find your settings.
How can I choose what notifications I see?
You will see notifications based off the “Dietary Preferences” you selected when you set up your personal profile in the app.
When posting an item to share, can people see my address?
Absolutely not! All personal information (saved addresses, email, and dietary preferences) is hidden from other users.
What happens if I select “Share Address” in the chat module?
You will be prompted to select which address, if you have multiples, that will be sent to the user. If only one, it will send the full address to the person you are communicating with. Only use this response if you are comfort with doing so. You can also choose to meet at a common place.
What do I do if I suspect suspicious behavior?
While we don’t anticipate any ‘bad behavior’, we can’t control everyone. We take your safety very seriously and ask that you report any suspicious behavior right away. If it requires immediate assistance, please call 911.
Do you have customer service?
Of course! Our friendly and knowledgeable customer service reps are available to answer your questions 24/7/365. Check out the “Contact Us” section at the bottom of this web page if you have questions that haven’t been answered.